Project Description
The client relied on manual shipment tracking, outdated communication, and inefficient routing, causing delays and higher costs. Cept Solutions developed a centralized logistics management platform integrating GPS tracking, AI-driven optimization, and automated customer communication. This improved delivery speed, reduced fuel consumption, and provided managers with operational insights, creating a scalable solution to support future business expansion.
Challenges
01.
No centralized system for real-time shipment tracking.
02.
Customer updates handled manually via phone.
03.
Inefficient fleet routing raised costs.
04.
Lack of real-time performance insights.
05.
High delivery delays reducing satisfaction.
06.
Limited scalability for growing orders.
Solution
We delivered a cloud-native logistics platform with GPS tracking, AI-powered routing, and automated communication. Managers gained visibility through dashboards, while customers received real-time notifications. The agile, scalable solution positioned the client for long-term operational excellence.
- Discovery & Analysis: Interviewed logistics managers, analyzed order flows and customer data.
- Platform Architecture: Built modular system with React frontend, NodeJS backend, cloud services.
- Iterative Feature Delivery: Deployed shipment tracking, notification engine, and dashboards in agile sprints.
Results
32% fewer delays in deliveries.
18% cost savings in fuel usage.
20% faster customer updates.
Satisfaction scores improved from 72% → 92%.
Core Features
Real-time GPS Tracking
Monitor shipments with live updates.
Customer Notifications
Automated status updates via SMS/email.
Performance Dashboards
Insights into delivery performance.
Scalable Infrastructure
Cloud-based architecture for growth.